Privacy Policy – Pacific Backflow
Last Updated: November 2025
Pacific Backflow (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.pacificbackflow.com/ (the “Website”) or contact us through forms, phone calls, or email.
By using our Website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect several types of information to provide and improve our services, including:
1.1. Personal Information You Provide
This includes information you voluntarily submit through our contact forms or when communicating with us, such as:
- Full name
- Email address
- Phone number
- Property address
- Business name
- Any additional information you choose to provide
1.2. Automatically Collected Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages viewed
- Time spent on pages
- Referring URLs
- Cookies and tracking data (see Section 6)
1.3. Service-Related Information
If you hire us for backflow testing, repair, installation, or related services, we may collect:
- Service location
- Equipment details
- Service history
- Inspection reports
2. How We Use Your Information
We use your information to:
- Provide and manage backflow testing and repair services
- Respond to inquiries or requests
- Schedule appointments
- Send updates or service reminders
- Improve Website performance and user experience
- Maintain internal records
- Comply with legal and regulatory requirements
We do not sell or rent your personal data.
3. How We Share Your Information
We may share your information with trusted third parties only when necessary:
3.1. Service Providers
Vendors who help us operate our Website, process data, or support communication (e.g., hosting providers, analytics tools).
3.2. Regulatory Agencies
Some jurisdictions require backflow test results to be submitted to water authorities. We will share required information only as applicable.
3.3. Legal Requirements
We may disclose your information if required to:
- Comply with a legal obligation
- Protect our rights
- Prevent fraud or misuse
We do not share information for marketing by third parties.
4. Data Retention
We retain personal information only as long as necessary for:
- Providing services
- Maintaining accurate service records
- Fulfilling legal or regulatory obligations
You may request deletion of your data at any time (see Section 8).
5. Security of Your Information
We implement reasonable administrative, technical, and physical security measures to protect your information.
However, no online system can be guaranteed 100% secure. You use the Website at your own risk.
6. Cookies & Tracking Technologies
We may use cookies, pixels, and similar technologies to:
- Improve Website functionality
- Analyze traffic and performance
- Remember user preferences
- Support security features
You may disable cookies in your browser settings, but certain features may not function properly.
7. Third-Party Links
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices of those sites and encourage you to review their policies.
8. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold
- Request correction or deletion
- Request a copy of your data
- Opt out of marketing communications
- Restrict certain data uses
To exercise any rights, email us at:
[insert company email]
9. Children’s Privacy
Our services are not directed to individuals under 18.
We do not knowingly collect information from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The updated version will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
